PRIVACY POLICY

 Our contact details

Name: DBN Enterprises Limited   

Address: c/o EAM London Ltd, 215-221 Borough High Street, London SE1 1JA

E-mail: privacy@denisenurse.com

 The type of personal information we collect

We currently collect and process the following information:

·         Personal identifiers, contacts and characteristics (for example, name and contact details)

·         Information about your business including financial information, employee data and other statistics

Personal information refers to information or opinions about, or from a person who is identified, or who can reasonably be identified from that information. We are committed to protecting and respecting your privacy and the confidentiality of the information we collect, store and disclose. We take all reasonable steps to keep your information secure with appropriate safeguards, including password protection and controlled access, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://denisenurse.com  or purchasing from or otherwise engaging in a contract with DBN Enterprises Limited you are accepting and consenting to the practices described in this policy.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the purposes of our coaching sessions and any other services that we provide including retreats, workshops and entertainment productions.

We use the information that you have given us in order to provide services to you and keep you informed of other services that we are offering.  We also add you to our newsletter mailing list.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the CEO of DBN Enterprises Ltd

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

We collect personal information for a variety of reasons, including more effective responses to requests, improvement of the services we provide, customising your experience, maintaining security, maintaining business records for audits and reporting obligations and compliance with legal or regulatory requirements.

 

Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and occupation.

Information we collect about you. With regard to each of your visits to our website we will automatically collect (1) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your location, browser plug-in types and versions, and operating system; and, (2) information about your visit, including the pages on our site that your visit, page response times and page interaction information.

 

How we use information

We use information held about you in the following ways:

 

Information you give to us. We may use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

  • to provide you with information about goods or services we feel may interest you.

  • to notify you about changes to our service;

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

 

Information we collect about you. We may use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our efforts to keep our site safe and secure;

  • as a record of our interactions with you;

  • for supervision and other regulatory purposes;

  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

How we store your personal information

Your information is securely stored.

Retaining and disclosing information

We hold on to your information only for as long as necessary, after which we take reasonable steps to destroy or de-identify it. We only disclose your information with trusted partners for the purpose, or related purpose it was collected. When requested or required, we may be obliged to share your personal information in order to comply with our legal obligations, supervision purposes, professional advisors or to protect the rights, property, or safety of DBN Enterprises Limited, our customers, or others. On occasion, we use external organisations to manage our data and some are outside the European Economic Area. Your information will only be shared with third parties who have a commitment to maintaining security and confidentiality and only in connection with our services.

Access to information

We take all reasonable steps to ensure your information is accurate and you are entitled to access the information we hold about you. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

We regularly review our privacy policy to ensure it is in accordance with best practice and legislative changes. Any changes we make to our privacy policy in the future will be incorporated into a new version and made available on our website. The most recent published version will apply to how we use your personal information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights any charge will be in relation to our admin costs. If you make a request, we have one month to respond to you.

Please contact us at denise@denisenurse.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at denise@denisenurse.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk